Zendesk Connector Setup Guide | Server-Side Connectors

Connector Actions

Action Name	AudienceStream	EventStream
Create or Update User	✓	✗
Create New Ticket with Requester	✓	✗

Go to the Connector Marketplace and add a new connector. Read the Connector Overview article for general instructions on how to add a connector.

After adding the connector, configure the following settings:

Username
- Password access must be enabled in the Zendesk Support admin interface at Admin > Channels > API.
- If an agent or admin has enabled 2-factor authentication in their user profile, they will not be able to use basic authentication.
Password
- For more information, see Zendesk Authentication.
Subdomain
- The unique subdomain for your Zendesk account.
- Example: <subdomain>.zendesk.com.
- Only input the subdomain, not the full domain.

Click Next or go to the Actions tab. This is where you configure connector actions.

This section describes how to set up parameters and options for each action.

Parameter	Description
Email	Email address of the user.
Name	Name of the user.
User Properties	Any custom user properties to add to the user profile.
Role	If you don’t specify a role parameter, the new user is assigned the role of end-user. For more information, see Create or update user.
User Verified	If you need to create users without sending out a verification email, pass a `"verified": true` parameter.
Organization Name	The user can also be added to a named organization by adding an organization name.

Parameter	Description
Subject	The subject of the ticket.
Comment	An object that adds a comment to the ticket. For more information, see Creating at ticket with a new requester.
Requester Name	Name of the user submitting the ticket.
Requester Email	Email of the user submitting the ticket.
Priority	Allowed values are `urgent`, `high`, `normal`, or `low`.
Type	Allowed values are `problem`, `incident`, `question`, or `task`.
Tag	A tag to add to the ticket. Note that the tags replace any existing tags.