Facebook Messenger Connector Setup Guide
This article describes how to set up the Facebook Messenger connector.
API information
This connector uses the following vendor API:
- API Name: Facebook Graph API - Messenger Platform
- API Version: v25.0
- API Endpoint:
https://graph.facebook.com - Documentation: Page Access Token for Facebook Pages
Configuration
Go to the Connector Marketplace and add a new connector. For general instructions on how to add a connector, see About Connectors.
After adding the connector, configure the following settings:
- Page Access Token
- This token is used to make Messenger API calls.
- For more information, see: Facebook: Page Access Tokens.
Actions
| Action Name | AudienceStream | EventStream |
|---|---|---|
| Send Text-Only Message | ✓ | ✗ |
| Send Media Message | ✓ | ✗ |
| Send Sender Action | ✓ | ✗ |
| Send Template Message (Advanced) | ✓ | ✗ |
Enter a name for the action and select the action type from the drop-down menu.
The following section describes how to set up parameters and options for each action.
Send Text-Only Message
Parameters
| Parameter | Description |
|---|---|
| Messaging Type | (Required) Specifies the messaging type of the message being sent, and is a more explicit way to ensure bots are complying with policies for specific messaging types and respecting people’s preferences. For more information, see: Facebook: Messaging Types. |
| Recipient Identifiers | (Required) Identifies the recipient to send a message to. The ID, Phone Number, or User Ref must be set. If using a Phone Number to identify a recipient, your bot must be approved for Customer Matching and include only digits with country code, area code, and number (for example, 16505551212). When using a Phone Number, it is also possible to set a First Name and Last Name. |
| Message Text | (Required) The content of the message to send to the user. This field is limited to 2000 characters. This field also supports the Tealium templating engine. For more information, see About connector templates. |
| Message Text Template Variables | Provide template variables for message data. For more information, see Connector template variables. |
| Quick Replies | Quick replies provide a way to present a set of up to 11 buttons in-conversation that contain a title and optional image, and appear prominently above the composer. You can also use quick replies to request a user’s location, email address, and phone number. Only array attributes are supported and the arrays specified here must be the same size. For more information, see Facebook: Quick Reply documentation. |
| Metadata | A custom string that is delivered through Facebook Messenger Webhook in the message_echoes field. 1,000 character limit. Metadata automatically supports templating functionality and template variables. For more information, see About connector templates. |
| Metadata Template Variables | Provide template variables for metadata. For more information, see Connector template variables. |
| Notification Type | Type of push notification.
|
| Message Tag | Used if Messaging Type is set to Message Tag. For a complete list of all message tags, refer to the Facebook: Message Tag documentation |
Send Media Message
Parameters
| Parameter | Description |
|---|---|
| Messaging Type | (Required) Specifies the messaging type of the message being sent, and is a more explicit way to ensure bots are complying with policies for specific messaging types and respecting user preferences. For more information, see: Facebook: Messaging Types. |
| Recipient Identifiers | (Required) Identifies the recipient to send a message to. The ID, Phone Number, or User Ref must be set. If using a Phone Number to identify a recipient, your bot must be approved for Customer Matching and include only digits with country code, area code, and number (for example, 16505551212). When using a Phone Number, it is also possible to set a First Name and Last Name. |
| Media Type | (Required) Type of media to send to recipient. Supported values are Image, Audio, Video, or File. |
| Media URL | (Required) The web URL address of the media to be sent. |
| Is Reusable | Select this option to mark content as reusable content that can be sent to other recipients. |
| Quick Replies | Quick replies provide a way to present a set of up to 11 buttons in-conversation that contain a title and optional image, and appear prominently above the composer. You can also use quick replies to request a user’s location, email address, and phone number. Only array attributes are supported and the arrays specified here must be the same size. For more information, see Facebook: Quick Reply documentation. |
| Metadata | A custom string that is delivered through Facebook Messenger Webhook in the message_echoes field. 1,000 character limit. Metadata automatically supports templating functionality and template variables. For more information, see About connector templates. |
| Metadata Template Variables | Provide template variables for metadata. For more information, see Connector template variables. |
| Notification Type | Type of push notification.
|
| Message Tag | Used if Messaging Type is set to Message Tag. For a complete list of all message tags, refer to the Facebook: Message Tag documentation |
Send Sender Action
Parameters
| Parameter | Description |
|---|---|
| Messaging Type | (Required) Specifies the messaging type of the message being sent, and is a more explicit way to ensure bots are complying with policies for specific messaging types and respecting user preferences. For more information, see: Facebook: Messaging Types. |
| Recipient Identifiers | (Required) Identifies the recipient to send a message to. The ID, Phone Number, or User Ref must be set.If using a Phone Number to identify a recipient, your bot must be approved for Customer Matching and include only digits with country code, area code, and number (for example, 16505551212). When using a Phone Number, it is also possible to set a First Name and Last Name. |
| Sender Action | (Required) The sender action to display to the recipient. Supported values are typing_on, typing_off, or mark_seen. |
| Message Tag | Used if Messaging Type is set to Message Tag. For a complete list of all message tags, refer to the Facebook: Message Tag documentation |
Send Template Message (Advanced)
Parameters
| Parameter | Description |
|---|---|
| Messaging Type | (Required) Specifies the messaging type of the message being sent, and is a more explicit way to ensure bots are complying with policies for specific messaging types and respecting user preferences. For more information, see: Facebook: Messaging Types. |
| Recipient Identifiers | (Required) Identifies the recipient to send a message to. The ID, Phone Number, or User Ref must be set. If using a Phone Number to identify a recipient, your bot must be approved for Customer Matching and include only digits with country code, area code, and number (for example, 16505551212). When using a Phone Number, it is also possible to set a First Name and Last Name. |
| Template Payload | (Required) The template payload to be sent. Payload supports templating functionality and template variables. Should be formatted as JSON: { "template_type": "<TEMPLATE_TYPE>", ... }. For more information, see Message Template documentation for specific payload contents. |
| Template Variables | If using the templating engine, template variables will be used. These fields map Attributes to variable names that are used in the Template Payload. For more information, see Connector template variables. |
| Quick Replies | Quick replies provide a way to present a set of up to 11 buttons in-conversation that contain a title and optional image, and appear prominently above the composer. You can also use quick replies to request a user’s location, email address, and phone number. Only array attributes are supported and the arrays specified here must be the same size. For more information, see Facebook: Quick Reply documentation. |
| Metadata | A custom string that is delivered through Facebook Messenger Webhook in the message_echoes field. 1,000 character limit. Metadata automatically supports templating functionality and template variables. For more information, see Trimou Templating Engine. |
| Metadata Template Variables | If using the templating engine, template variables will be used. These fields map Attributes to variable names that are used in the Metadata. For more information, see Connector template variables. |
| Notification Type | Type of push notification.
|
| Message Tag | Used if Messaging Type is set to Message Tag. For a complete list of all message tags, refer to the Facebook: Message Tag documentation |
Vendor Documentation
APIs
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